Claim file, please send to the Claims Department - Bao Viet Insurance Corporation at one of the two following addresses:

 1. In Hanoi: No. 104 Tran Hung Dao, Hoan Kiem District, Hanoi City

 Tel: (84 4) 3 936 9550

 2. In Ho Chi Minh City: 2nd Floor, 233 Dong Khoi, District 1, Ho Chi Minh City

 Phone: (84 8) 3827 4128

You can submit your insurance claim in person at one of our offices:

• Hanoi: No. 07 Ly Thuong Kiet Street, Phan Chu Trinh Ward, Hoan Kiem District, Hanoi City
• Da Nang: 97 Tran Phu Street, Hai Chau 1 Ward, Hai Chau District, Da Nang City
• Ho Chi Minh City: 6th Floor, EVNNPT Building, 610 Vo Van Kiet, Cau Kho Ward, District 1, Ho Chi Minh City

The Insured must notify Bao Viet Insurance in writing within 30 days from the end of the relevant trip.

- Contract extension time:
Customers must notify Bao Viet Insurance before the end of the insurance period.
- Contract extension conditions:
At the request of the Insured, the insurance period may be extended under the following conditions:
(a) The original copy of the customer's accepted insurance request is confirmed by the Company.
(b) This insurance policy has not expired at the time of the extension request.
(c) After the extension, the insurance period shall not exceed 180 days.
(d) Additional payment of insurance premium (subject to the minimum premium requirement) as prescribed by the Company.
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Maximum insurance period is 180 consecutive days per trip.

Yes, you can purchase insurance for multiple countries in one trip, as long as they are within the coverage area you selected when purchasing your policy. If a trip includes more than one zone, the largest zone will apply.

For example, if your trip includes China (Zone 3) and the United States (Zone 4), Zone 4 will apply.

Region 1: Vietnam
Region 2: ASEAN: Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore and Thailand
Region 3: Asia-Pacific including the following countries: Australia, mainland China, Guam, Hong Kong, Japan, South Korea, Macao, New
Zealand, Saipan Island, Taiwan, Tinian Island and countries in Region 2
Region 4: Worldwide: Except Vietnam

- Individuals aged 6 months to 85 years
- Children under 12 years: Must be accompanied by an adult and insured with that adult under the family rate.
- Children aged 12 to 16 years: May travel alone subject to the same adult rate. In these cases, only child benefits will be paid.

- The premium will not be refunded once the Claim Form has been accepted.
- Bao Viet Insurance only applies cancellation and refund in case the insured is denied visa/visa. The customer must provide proof of written refusal by the Embassy/Consulate before the effective date of the insurance.