Sign in 
Health 
Travel 
Asset 
Other insurance 
Engineering Insurance 
Property Insurance 
Combined General Liability 
Liability Insurance 
Employee insurance 
Marine insurance 
Other 
In case customers have health insurance contract with BaoViet Insurance and visit medical facilities under the direct billing network of Bao Viet Insurance, they may present their insurance card (physical card or digital card) and identity documents to use the direct billing service.
Present a valid insurance card and Identity Documents such as ID card or Passport or Birth Certificate (if the patient is a child)
Use the medical services following the guidance of the medical facility staffs (Note: Deposit required as per medical facility regulations)
Sign the Letter of Guarantee, pay for any expenses that are not covered by the insurance policy (if any), and receive deposit (if any)
24/7 direct billing service
Wide area network of medical facilities in Vietnam and in several foreign nationals
The medical direct billing network of Bao Viet Insurance is regularly updated here: Medical Direct Billing Network.
Medical direct billing service is available for Inpatient
Medical direct billing service is available for Outpatient and Inpatient
Medical direct billing service is available for treatment abroad
Thời hạn giải quyết
yêu cầu bảo lãnh
Outpatient: Within 30 minutes after receiving request for guarantee from medical facility
Inpatient: Within 120 minutes after receiving request for guarantee from medical facility
Direct billing service may not be applied in several cases
- The Insured does not present valid insurance card/indentification
- The Insured was delete from the list of insured, before the expiration date on the insurance card
- Expenses are not under insurance coverage
- Cases that require further verification. For examples
- Medical information relating to the Insured is unclear or insufficient
- Lack of accident report/ driver license or accident with unknown cause that needed to be clarified
Please see details here: Direct Billing Procedures
Services of Assistance Company
- Available for customers who have international travel insurance or health insurance (if such insurance programmes have territorial coverage and assistance using benefit)
- Service scope: Direct billing service for medical expenses and evacutation
- Service provider: Europ Assistance
- Hotline 24/7: +84 (0) 28 3535 9515
