1. Reimbursement claim form
Claim form (here) must be filled out and signed by the Insured or the Claimant who is the Heir/Beneficiary/Nominated receiver named on the Certificate/ Legally authorized representative of the Insured (except for cases when the Insured is under 18 years old whose claim forms shall be completed by his/her legal parents/guardians).
In case the insured is above 18 years olds and appointing other to receive payment on behalf of him/her, an authorization letter attested by the authority would be accepted.
Claim form for individual customers: (download here)
Claim form for corporate customers: (download here)
2. Hotline 24/7: 18001118 - Ext 3 or (024)35730505 ext 3

Financial Invoices/Receipts/Payment Slips (in accordance with the regulations of the Ministry of Finance) and the accompanying detailed statement are required. All the above-mentioned documents must be originals and will become the property of Bao Viet Insurance (Original copies of the detailed statements are not strictly required if the total amount listed on the statement matches the amount on the main invoice). Invoices for medication and treatment must clearly state the quantity and type of medication exactly as prescribed by the attending physician. Bao Viet Insurance does not accept retail receipts or sales slips for claim applications.

Medical record/Medical certificate/Medical report with doctor's diagnosis and indications for treatment; Prescription; Indications and Results of test/images; Hospital discharge; Certificate of Surgery; Other documents.

Medical documents must be original signed and stamped by the medical facility (except for prescriptions at the public hospital with printed barcode). In case the original cannot be provided, a notarized copy or a certified copy of the Insurer can be accepted. In any case, the Insurer has the right to require the original for inspection

Accident report; Driving license/Vehicle registration certificate; Other documents.

Accident in daily life: Accident report (here)
Labor accident: Accident report must be signed and stamps by the employers.
Traffic accidents:
- Accident report (here);
- Conclusion of the investigation into the cause of the accident issued by the police department (if the police are involved or the Insured dies);
- Driving license, vehicle registration certificate (original or notarized copy or certified copy of the Insurer can be accepted).

Results of Injury Assessment issued by the authority.

Sick leave letter; Timesheet (or Certificate of leave) certified by the employers; Labor contract/Salary Increase letter/Payroll (not required if the allowance is not based on the monthly salary)

Death certificate, Medical documents of examination and treatment upon death (if any), Documents required for inheritance (in case the Certificate of Insurance does not appoint the beneficiary).
These documents must be originals or notarized copies.

For the claims of relatives in case the Insurer requires.